Your privacy is our priority. This Privacy Policy transparently explains how 4bout collects, uses, stores, and protects your personal information as a player on our online casino platform. We are fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
Welcome to the 4bout Privacy Policy page. At 4bout, we understand that your personal information is a trust you place in us, and we do not take this responsibility lightly. This document is written in clear, straightforward language so that every Malaysian player knows exactly what happens to their data when using the 4bout platform.
This Privacy Policy covers all your interactions with the 4bout platform — including browsing our website, registering an account, making deposits via methods such as Touch 'n Go eWallet or DuitNow, playing games such as Prosperity Lion or Jacks or Better, and any communication with our support team.
By registering an account or using the 4bout platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use 4bout's services.
4bout's approach to privacy is guided by six core principles that ensure your data is always handled responsibly, transparently, and securely:
4bout only collects data that is strictly necessary to deliver our services. We do not collect information that is excessive or unrelated to the platform's operations.
All data stored and transmitted on the 4bout platform is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions.
4bout fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring that all data processing is carried out in accordance with the applicable legal framework in Malaysia.
You have the full right to access, correct, or delete your personal data at 4bout. Our team is ready to process data-related requests within a reasonable timeframe.
4bout has never and will never sell, rent, or share players' personal data with third parties for marketing or advertising purposes without your consent.
In the event of any data breach involving your information, 4bout is committed to notifying you and the relevant authorities within the timeframe required by law.
4bout collects several categories of personal information from our players. Below is a detailed explanation of the types of data we collect and the purposes they serve:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Service communications, account verification |
| Financial Information | E-wallet account numbers, transaction records (in MYR) | Processing of deposits and withdrawals |
| Technical Data | IP address, browser type, operating system, device ID | Account security, fraud prevention |
| Usage Data | Game records, betting history, login patterns | Service improvement, responsible gaming monitoring |
| Communication Data | Live chat records, support emails, feedback | Customer support quality enhancement |
There is also information we will not collect under any circumstances, including your banking PIN or account password, full credit/debit card details, and any sensitive information unrelated to the operation of the 4bout platform.
4bout collects your personal information through several different channels. Below is an explanation of each data collection method we use:
Account Registration: When you register a new account at 4bout, you are required to complete a form requesting basic information such as your name, email address, phone number, and date of birth. This information is necessary to create your account and confirm that you meet 4bout's eligibility requirements.
KYC (Know Your Customer) Process: For your first withdrawal, or when winnings reach a certain threshold, 4bout may require you to submit identity verification documents such as a copy of your MyKad and proof of current address. This process forms part of our compliance obligations under Malaysia's anti-money laundering laws.
Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the transaction record in MYR is automatically logged in the 4bout system for account record-keeping and internal audit purposes.
Platform Activity: While you play games on 4bout – whether it's Prosperity Lion, Jacks or Better, Plinko, or any other title – our system automatically records usage data such as session duration, game type, bet amounts, and game outcomes. This data is used to improve service quality and monitor responsible gambling activity.
Cookies & Tracking Technologies: The 4bout platform uses cookies and related tracking technologies to collect technical data such as IP addresses, device types, and usage patterns. This information helps us improve the user experience and detect suspicious activity.
Direct Communications: When you contact the 4bout support team via live chat or email at [email protected], the content of that communication is retained for quality control purposes, staff training, and as a reference in the event of any future disputes.
Every piece of information we collect is used for legitimate and transparent purposes. 4bout uses your personal data for the following:
4bout does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited circumstances in which we may need to share your data with certain parties:
Payment Service Providers: To process your deposits and withdrawals, 4bout needs to share the necessary transaction information with payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banking institutions that support FPX. This data sharing is strictly limited to the information required to complete each transaction.
Game Technology Providers: Game developers and providers supplying titles on the 4bout platform may receive game statistical data required for technical operations. This data is aggregated and does not contain any individually identifiable player information.
Authorities & Enforcement Agencies: 4bout may be required to disclose players' personal information to Malaysian authorities – including law enforcement agencies, regulatory bodies, or courts – when mandated by law or a valid court order.
Anti-Fraud Agencies: In our efforts to protect the 4bout platform and player community, we may share relevant information with recognised fraud prevention agencies or cybersecurity protection platforms to identify and prevent cybercriminal activity.
Business Transfers: Should 4bout be involved in any merger, acquisition, or sale of business assets, user data may be transferred as part of those assets. In such circumstances, we will notify you in advance and ensure that equivalent privacy standards are upheld by the new entity.
In all data-sharing situations described above, 4bout ensures that recipient parties are bound by strict confidentiality agreements and are required to handle your data to a security standard equivalent to 4bout's own.
4bout continuously invests in its cybersecurity infrastructure to ensure your personal data remains fully protected. The following are the key security measures we have in place:
All data travelling between your device and 4bout's servers is encrypted using 256-bit SSL (Secure Socket Layer) protocol. This means every piece of information you transmit — including login credentials and RM transaction details — cannot be read by any unauthorised party.
4bout offers two-factor authentication for an added layer of security on your account. Once enabled, every login will require an additional verification code sent to your registered phone number — making your account significantly harder for unauthorised parties to access.
4bout's security system continuously monitors account activity around the clock to detect any unusual or suspicious behaviour. Any irregularity will automatically trigger alerts and the appropriate security measures.
4bout player data is stored on servers protected by strict access controls and physical security procedures. Regular data backups are performed to ensure your information is not lost in the event of any technical emergency.
The 4bout platform uses cookies and related tracking technologies to enhance the user experience and gather analytical data that helps us understand how players interact with our platform.
What are cookies? Cookies are small text files stored in your web browser or on your device when you visit the 4bout website. They allow our platform to recognise your device across different user sessions and remember your preferences for a more convenient experience.
Types of cookies used by 4bout:
You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality and your overall experience on the 4bout platform.
As a 4bout player protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data. 4bout is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data that 4bout holds about you. We will provide this information in a clear, readable format within 21 business days of receiving your request.
If you discover that personal data held by 4bout is inaccurate or out of date, you have the right to request its correction or update promptly.
Under certain circumstances, you have the right to request that 4bout delete your personal data. Please note that this right is not absolute and may be subject to record-retention obligations required under Malaysian law.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing. Once an objection is raised, 4bout will cease processing your data for that purpose immediately.
You have the right to request a copy of your personal data in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider as needed.
Under certain circumstances, you have the right to request that 4bout restrict the processing of your personal data — for example, while the accuracy of your data is being reviewed or during a dispute regarding the lawful basis for processing.
To exercise any of the rights above, please contact the 4bout data protection team via email at [email protected] with the subject line "Personal Data Rights Request". We will respond within 21 business days of receiving your request.
The 4bout platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If you are a parent or guardian who has discovered that your minor child has registered a 4bout account using false information, please contact us immediately at [email protected]. We will take prompt action to close the account and delete all associated data without delay.
4bout retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and for as long as your account remains active on our platform. The following are general guidelines on data retention periods:
Active Account Data: For as long as your account remains active on 4bout, we will retain all data associated with your account, including profile information, transaction records, and gaming history.
Upon Account Closure: When your account is closed — whether at your own request or by 4bout — we will retain certain records (primarily financial and KYC records) for a minimum period of five (5) years to meet Malaysia's legal compliance requirements, including the Anti-Money Laundering Act 2001.
Support Communication Data: Customer support conversation records are retained for three (3) years for reference purposes and to facilitate the resolution of any disputes that may arise in the future.
Deletion After Retention Period: Once data is no longer required and the minimum retention period has elapsed, 4bout will delete or destroy it securely and irreversibly.
4bout reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or improvements to our data protection practices. The date of the most recent update is always displayed at the top of this document.
For material amendments — that is, changes that significantly affect how we handle your data — 4bout will endeavour to notify you via your registered email or an in-platform notification before the changes take effect. Your continued use of the 4bout platform following such notification will be considered acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy page periodically — at least once every six months — to stay informed about how 4bout handles your personal information.
If you have any questions, concerns, or complaints regarding how 4bout handles your personal data, or to exercise any of your data rights, please reach out to us through the following channels:
Send privacy enquiries and data rights requests to our dedicated email address.
[email protected]Connect directly with a 4bout support agent via the live chat button within our platform.
Available 24/7Privacy-related requests will be responded to within the timeframe stipulated by law.
Within 21 business daysWhen contacting us regarding a data rights request, please use the email subject line "Personal Data Rights Request" and include the following details to help expedite the process: your full name, the email address registered with 4bout, and a brief description of your request. We may require additional identity verification before processing your request to ensure the security of your data.
This Privacy Policy should be read alongside the following related documents for a comprehensive understanding of how 4bout operates and protects your interests as a player:
The general terms and conditions governing the use of the 4bout platform.
Read MoreNow that you know how 4bout safeguards your privacy and personal data, create your account today and enjoy a safe, transparent, and exciting online casino experience alongside the hundreds of thousands of Malaysian players who already trust our platform.
Have a question about privacy? Contact us at [email protected]